Phillip Van Hooser, MBA, CSP, CPAE

Since 1988, Phillip Van Hooser has spoken, written and consulted on leadership and customer service issues worldwide. Phil’s perspectives and personal experiences in FORTUNE 500 America change the way people think about leadership and service.

Corporations across the U.S. and around the globe have used Van Hooser's popular customer service book, "Willie's Way: 6 Secrets for Wooing, Wowing and Winning Customers and Their Loyalty," and his management training system, “The Leadership Journey,”  to help their people develop a renewed spirit for leading their employees and serving their customers.

Phil’s clients will tell you that his expertise has helped their organizations achieve new levels of success and profitability through focused attention on developing their leaders and customer service professionals. Organizations and individuals have used his strategies to:

• lower turnover rates
• raise productivity
• improve management/employee relations
• help their people manage change effectively and
• communicate successfully with co-workers, superiors and customers.

Van Hooser began sharing this "insider's experience" with leadership and customer service when he made the leap from corporate executive to entrepreneur. In 1988, he founded Van Hooser Associates, an organization dedicated to providing leadership and service skills development through comprehensive training initiatives, professional consultations, keynote presentations and executive coaching.

A frequent keynote speaker for top domestic and international groups, Van Hooser's clients include the Club Managers Association of America, Allstate Insurance, P&G Pharmaceuticals, BlueCross BlueShield, Lockheed Martin, KPMG, Verizon, Wells Fargo, and El Nacional.

A veteran keynote speaker and longtime member of the National Speakers Association, Phil has earned NSA's Certified Speaking Professional designation and is a member of the Speaker Hall of Fame. From 2009 to 2010, Phil will serve his industry and his colleagues as President of the National Speakers Association.

Phil earned a B.S. in Marketing from Murray State University and holds a Masters in Business Administration from Nova Southeastern University.